Help Center
Find answers to common questions about orders, shipping, returns, and more.
Frequently Asked Questions
Everything you need to know about TURBO TCG
TURBO TCG is a trading card business specialising in Pokémon cards, sealed products, and other TCG items. We focus on offering competitive prices, and fast, friendly service.
Due to the nature of sealed product in the TCG industry, we do not offer returns. That said, if something arrives damaged or not as described, send us an email and we'll make it right info@turbotcg.com
Cancellations can be requested prior to shipment but are subject to a 3% cancellation fee. This fee will be deducted from the refunded amount. This covers the non-refundable payment processing fee we are charged when the initial transaction is made.
UK shipping is free on all orders £100 and over.
Orders under £100 are a flat £2.99 via Royal Mail Tracked 48.
All orders are placed directly through our official website. Simply browse the store, add items to your cart, and checkout securely.